The Department of Physical Therapy will act on and respond to all complaints or concerns made by persons whose complaints fall outside the realm of due process. This may include, but is not limited to the public, volunteers, patients, employers, other campus entities, and clinical sites. Complaints from students, faculty, and staff typically fall under the standard due process noted in campus, school, and department policies and regulations.
The procedure for managing complaints that fall out of the realm of due process is as follows:
- Complaints outside due process will be documented in writing (by the complainant or the individual receiving the complaint/concern for the department) and electronically stored by the Chair in a confidential, password protected environment (folder name: Complaints Outside Due Process). Each document will contain the date received, recipient, nature of the complaint and date and location of the episode.
- The Chair will communicate with the complainant in a timely manner that the complaint/concern has been received and is under review.
- The Chair will determine what further action is to be taken. These actions may include but are not limited to further investigation, communication with complainant and/or responsible parties, notification of the Dean, or consideration by full faculty.
- The complainant will be notified of the decision in a timely manner by the chair.
- The response to the complaint/concern will be documented with the original electronic version of the complaint.
- Retaliation against the complainant in any form is prohibited.
Our Department values your opinion and we welcome feedback from people both within and outside our program. Any compliments or concerns can be sent to the department by email or regular mail.
firstname.lastname@example.org (please address email to “Chairperson, DPT”)
Department of Physical Therapy
801 Clark Hall
Columbia, MO 65211
If you have a concern and wish to be contacted by the Department Chair, please make this known in your correspondence and include a method for us to reach you.
Filing a formal complaint with our accrediting body
If any person wishes to file a formal complaint about the program with our accrediting body, the Commission on Accreditation in Physical Therapy Education (CAPTE), they can find information about the process at the CAPTE website: https://www.capteonline.org/complaints